Legal
EffectiveDate: August 25, 2026
TrueFellow Holding Company, LLC operates TrueFellow Property Tax, LLC, TrueFellow Insurance Services, LLC, and TrueFellow Energy, LLC. The entities remain legally separate and provide services under their respective agreements and applicable licensing requirements.
TrueFellow respects your privacy and is committed toprotecting personal information you provide when visiting www.truefellow.com(the “Website”), communicating with us, or inquiring about our services. ThisPrivacy Policy explains how TrueFellow may collect, use, disclose, and protectinformation obtained through the Website.
The Website is operated by TrueFellow Holding Company, LLC(“TrueFellow Holding”). TrueFellow Holding operates affiliated businessesincluding TrueFellow Property Tax, LLC, TrueFellow Insurance Services, LLC, andTrueFellow Energy, LLC. For purposes of this Privacy Policy, these entities arecollectively referred to as “TrueFellow,” “we,” “us,” or “our,” except wherethe context requires reference to a specific entity.
Information submitted through www.truefellow.com may bereceived or administered by TrueFellow Holding and shared with the appropriateTrueFellow affiliated company based upon the nature of your inquiry or theservices you request.
For example, information concerning property taxation may beprovided to TrueFellow Property Tax, LLC; information concerning commercialinsurance may be provided to TrueFellow Insurance Services, LLC; andinformation concerning energy procurement or energy management may be providedto TrueFellow Energy, LLC.
TrueFellow affiliated companies may also share informationwith one another when reasonably necessary to provide requested services,manage an existing or prospective client relationship, coordinate servicesacross multiple TrueFellow service lines, administer business operations,comply with legal or regulatory obligations, or otherwise serve legitimatebusiness purposes. Such sharing does not alter the separate legal existence ofthe entities.
When you contact TrueFellow, submit a Website form, requestinformation, schedule a consultation, or otherwise communicate with us, we maycollect information such as:
· Name, company or organization, job title,business address, email address, and telephone number.
· Property address, property characteristics,ownership information, or other commercial real estate information.
· Property tax information, assessment data, taxrecords, or appeal-related information.
· Insurance, risk-management, loss-history,claims, or coverage information that you choose to provide.
· Energy usage, utility, procurement, contract, oraccount-related business information that you choose to provide.
· Information concerning a potential acquisition,transaction, engagement, proposal, or requested service.
· Communications you send to us and otherinformation you choose to provide.
When you visit the Website, certain information may becollected automatically through cookies, analytics technologies, server logs,or similar technologies. This information may include:
· Internet Protocol (IP) address, browser type,device type, and operating system.
· Approximate geographic location derived from anIP address.
· Referring website, pages viewed, date and timeof visits, and time spent on particular pages.
· Links or Website features used and othertechnical information regarding interaction with the Website.
· Respond to inquiries and requests andcommunicate with prospective and existing clients.
· Evaluate potential client engagements, prepareproposals, and schedule consultations or meetings.
· Provide property tax, insurance, energy,acquisition-underwriting, or other services when an engagement has beenestablished.
· Analyze and improve the Website, understandusage, improve our services and client experience, and evaluate marketingactivities.
· Maintain Website and information security,prevent fraud or misuse, and maintain business and administrative records.
· Comply with applicable law and regulatoryrequirements, establish or defend legal rights, and protect TrueFellow, ourclients, Website users, and others.
· Conduct other activities reasonably related tooperating our business.
If you provide contact information to TrueFellow, we may useit to respond to your inquiry and, where permitted by applicable law,communicate with you regarding TrueFellow services, industry developments,market information, company news, educational materials, events, or otherinformation that may be relevant to your business.
You may opt out of marketing emails at any time by using theunsubscribe mechanism contained in the communication or by contacting us.Opting out of marketing communications will not prevent us from sendingcommunications necessary to administer an existing client relationship, respondto an inquiry, perform contractual obligations, or provide other non-marketingcommunications.
The Website may use cookies and similar technologies tooperate the Website, remember preferences, understand Website traffic, improveWebsite functionality, measure marketing effectiveness, and analyze Websiteusage. Cookies are small data files placed on or associated with a user’sdevice or browser.
Depending upon the technologies implemented on the Website,cookies may include essential cookies, analytics cookies, preference cookies,and advertising or marketing cookies. You may be able to control cookiesthrough your browser settings or through any cookie-management tools madeavailable on the Website. Disabling certain cookies may affect Websitefunctionality.
TrueFellow may use third-party technology providers to host,maintain, secure, analyze, or improve the Website. These providers may collector process technical information concerning Website visitors on our behalf.
If TrueFellow uses third-party analytics or advertisingplatforms, those providers may use cookies or similar technologies inaccordance with their own privacy practices and applicable law. TrueFellow mayupdate this Privacy Policy as those technologies change.
Information may be shared among TrueFellow affiliatedentities when necessary to respond to inquiries, evaluate or provide services,coordinate cross-service opportunities, administer client relationships, orconduct legitimate business operations.
We may provide information to third parties that performservices on our behalf, including providers of Website hosting, informationtechnology, cybersecurity, data storage, customer relationship managementsystems, email and communications services, analytics, marketing technology,professional services, and other business support services.
We may disclose information to attorneys, accountants,auditors, consultants, insurers, and other professional advisors whenreasonably necessary.
Information may be disclosed in connection with a merger,acquisition, financing, restructuring, sale of assets, reorganization, orsimilar business transaction involving all or part of TrueFellow’s business.
We may disclose information when we reasonably believedisclosure is necessary to comply with applicable law, regulation, subpoena,court order, legal process, governmental request, or to protect legal rights,investigate suspected fraud or unlawful activity, enforce agreements, orprotect the safety, security, property, or rights of TrueFellow, our clients,Website visitors, or others.
TrueFellow does not sell personal information for money. Ifour data practices change in a manner that constitutes a “sale,” “sharing,” orother regulated disclosure under applicable privacy law, we will update thisPrivacy Policy and provide any legally required rights or opt-out mechanisms.
Because TrueFellow provides services relating to commercialreal estate, property taxation, insurance, energy procurement, and relatedbusiness matters, prospective or existing clients may provide informationconcerning properties, business operations, insurance programs, utilityaccounts, or transactions.
Information submitted through a general Website inquiry doesnot automatically establish a confidential, fiduciary, professional,attorney-client, or other protected relationship. Once a TrueFellow entityenters into a written professional services agreement with a client,information received in connection with that engagement may also be governed bythe confidentiality and information-handling provisions of the applicableagreement. If there is a conflict between this Privacy Policy and an executedclient agreement concerning confidential client information, the executedagreement will control with respect to that information.
Please do not submit Social Security numbers,financial-account passwords, authentication credentials, full payment-cardinformation, highly sensitive personal information, or privileged materialsthrough a general Website contact form unless specifically requested through anappropriate secure method.
If a TrueFellow service requires sensitive business orregulated information, we may provide separate instructions or systems fortransmitting that information.
TrueFellow takes reasonable administrative, technical, andorganizational measures designed to protect information against unauthorizedaccess, disclosure, alteration, loss, or misuse. However, no website, Internettransmission, electronic communication, or information-storage system can beguaranteed to be completely secure. Accordingly, TrueFellow cannot guaranteethe absolute security of information transmitted through or stored inconnection with the Website.
TrueFellow may retain information for as long as reasonablynecessary for the purposes for which it was collected, including to respond toinquiries, maintain business relationships, provide services, maintainappropriate business records, satisfy contractual obligations, comply withlegal or regulatory requirements, resolve disputes, and establish or defendlegal claims.
Retention periods may vary depending upon the nature of theinformation and the purpose for which it was collected. When information is nolonger reasonably required, we may delete, anonymize, or otherwise dispose ofit in accordance with our business practices and applicable law.
Depending upon your location and applicable law, you mayhave certain rights concerning personal information maintained about you. Theserights are not absolute and may be subject to legal exceptions.
· Request access to certain personal informationor a copy of certain information.
· Request correction of inaccurate personalinformation.
· Request deletion of certain personalinformation.
· Request information regarding categories ofpersonal information collected or disclosed.
· Request restriction of certain processingactivities or opt out of certain uses or disclosures where applicable lawprovides such rights.
TrueFellow may be subject to the Texas Data Privacy andSecurity Act (“TDPSA”) depending upon the nature and scope of itsdata-processing activities and applicable statutory exemptions. To the extentthe TDPSA applies to TrueFellow’s processing of your personal data, Texasresidents may have rights provided under applicable law.
· Confirm whether personal data is being processedand access personal data.
· Correct inaccuracies and delete personal data,subject to applicable exceptions.
· Obtain a portable copy of certain personal data.
· Opt out of certain processing involving targetedadvertising, the sale of personal data, or certain profiling activities.
· Appeal a decision concerning an applicableprivacy request by contacting us and identifying the matter as a “PrivacyRequest Appeal.”
Residents of certain states may have additional privacyrights under applicable state law. TrueFellow will honor applicable privacyrights to the extent required by law. Because state privacy laws and theirapplicability can change, this Privacy Policy may be updated periodically toreflect applicable requirements.
Some browsers and devices permit users to transmit “Do NotTrack” signals or other privacy preference signals. Because standards governingthese technologies continue to develop, our response may depend upon thetechnology used on the Website and applicable legal requirements. Whereapplicable law requires recognition of a legally valid universal opt-outmechanism or preference signal, TrueFellow will endeavor to honor such signalsas required by law.
The Website may contain links to websites or servicesoperated by third parties. TrueFellow does not control the privacy practices ofthird-party websites and is not responsible for their content, security, orprivacy practices. We encourage users to review the privacy policies ofthird-party websites before providing personal information to them.
The Website is intended for business and professionalaudiences and is not directed to children under the age of 13. TrueFellow doesnot knowingly collect personal information from children under 13 through theWebsite. If we learn that such information has been collected withoutappropriate authorization, we will take reasonable steps to delete it.
If you provide personal information concerning anotherperson, you represent that you have the authority or other lawful basis toprovide that information to TrueFellow. You should not submit another person’ssensitive or confidential information unless you are authorized to do so.
Many individuals who interact with TrueFellow do so in theircapacity as employees, representatives, owners, officers, directors, agents, oradvisors of businesses or other organizations. Certain privacy laws may treatinformation collected in a business-to-business context differently from informationcollected in a personal or household context. TrueFellow will process suchinformation in accordance with applicable law.
TrueFellow may update this Privacy Policy periodically toreflect changes in our Website, business practices, technology, services, orapplicable legal requirements. When material changes are made, we may updatethe Effective Date shown at the beginning of this Privacy Policy. We encourageWebsite visitors to review this Privacy Policy periodically.
If you have questions regarding this Privacy Policy or wishto submit a privacy-related request, please contact:
TrueFellow Holding Company, LLC
Website: www.truefellow.com
Email: frankslaughter@truefellow.com
Telephone: 214.507.3447
This document is a business draft and should be reviewed by qualified legal counsel before publication. Counsel should confirm, at minimum:
· The actual Website technology stack, including hosting, forms, CRM, scheduling, analytics, advertising pixels, chat tools, and cookie technologies.
· Whether any categories of personal information are shared in a manner that constitutes a “sale” or “sharing” under applicable state law.
·Whether a cookie consent banner or state-specific opt-out mechanism is required for the technologies actually deployed.
· Applicability of the Texas Data Privacy and Security Act and other state privacy laws based on TrueFellow’s processing volume and exemptions.
·Any additional insurance, energy, or regulated-service data-handling obligations applicable to the operating LLCs.
TrueFellow partners with commercial real estate owners and operators to help manage property taxes, energy procurement, and risk.
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