Legal
EffectiveDate: August 25, 2026
TrueFellow Holding Company, LLC operates TrueFellow Property Tax, LLC, TrueFellow Insurance Services, LLC, and TrueFellow Energy, LLC. The entities remain legally separate and provide services under their respective agreements and applicable licensing requirements.
Welcome to www.truefellow.com (the “Website”). These Termsand Conditions (“Terms”) govern your access to and use of the Website and anyinformation, materials, features, or resources made available through theWebsite.
The Website is operated by TrueFellow Holding Company, LLC(“TrueFellow Holding”). TrueFellow Holding operates its professional servicebusinesses through separate affiliated entities, including TrueFellow PropertyTax, LLC, TrueFellow Insurance Services, LLC, and TrueFellow Energy, LLC.TrueFellow Holding and these affiliated entities are collectively referred toin these Terms as “TrueFellow,” “we,” “us,” or “our,” except where the contextrequires reference to a specific entity.
By accessing or using the Website, you acknowledge that youhave read, understood, and agree to be bound by these Terms. If you do notagree to these Terms, please do not use the Website.
TrueFellow Holding operates affiliated businesses thatprovide specialized commercial real estate and business advisory services underthe TrueFellow brand. The use of a common brand, Website, personnel, systems,or administrative resources does not alter the separate legal existence of eachentity.
Professional services are provided by the TrueFellow entityidentified in the applicable proposal, engagement agreement, service agreement,insurance documentation, energy agreement, or other governing document. Where licensingor regulatory requirements apply, services are provided only by or through theappropriately licensed entity or individual.
Nothing on the Website should be interpreted as representingthat TrueFellow Holding itself provides a regulated or licensed professionalservice where such service is legally required to be provided by another entityor appropriately licensed professional.
· TrueFellow Property Tax, LLC - commercialproperty tax consulting, administration, compliance, budgeting, acquisition underwritingsupport, appeals, litigation support, and related property tax services.
· TrueFellow Insurance Services, LLC - commercialinsurance advisory, risk management, insurance placement, claims advocacy, andrelated insurance services.
· TrueFellow Energy, LLC - commercial energyprocurement, energy management, market analysis, usage analytics, auditing, andrelated energy services.
The Website is intended to provide general information aboutTrueFellow and the services we may offer to commercial property owners,investors, operators, managers, and other businesses. Website content isinformational only and does not itself create a professional, advisory,fiduciary, contractual, attorney-client, broker-client, agent-principal, or otherprofessional relationship.
A professional relationship is established only through aseparate written agreement executed by the appropriate parties.
Information contained on the Website is provided for generalinformational and educational purposes only and should not be relied upon as asubstitute for professional advice regarding any particular property,transaction, tax assessment, insurance program, energy contract, investment,valuation, legal matter, accounting matter, or business decision.
· Legal, tax, accounting, or investment advice.
· An appraisal or formal opinion of value.
· An insurance quote, binder, policy, or guaranteeof coverage.
· A representation that insurance coverage isavailable from any particular carrier.
· An offer to purchase or sell energy or aguarantee of future energy pricing or savings.
· A guarantee regarding the outcome of a propertytax appeal, assessment, negotiation, insurance claim, procurement process, orother engagement.
TrueFellow may discuss strategies designed to reduce costs,protect asset value, improve risk management, identify opportunities, orotherwise enhance a client’s position. Actual results depend upon numerouscircumstances outside TrueFellow’s control, including governmental decisions,tax authorities, appraisal districts, market conditions, insurance carriers,underwriters, energy markets, counterparties, regulatory requirements, propertycharacteristics, available data, and other factors.
Past results, case studies, examples, estimates,projections, savings opportunities, or other information presented on theWebsite are not guarantees of future results. Any projections, forecasts,estimated savings, tax estimates, insurance estimates, energy pricinginformation, or similar forward-looking information are inherently uncertainand may change.
Property tax laws, assessment procedures, filingrequirements, appeal deadlines, valuation practices, and administrative proceduresvary by jurisdiction and may change without notice. Nothing on the Websiteconstitutes a determination of taxable value, market value, assessed value, taxliability, appeal potential, or expected tax savings associated with anyproperty.
Submission of property information through the Website doesnot constitute the filing of a tax protest, appeal, exemption application,rendition, return, or other filing with any governmental authority. TrueFellowis not responsible for protecting any filing or appeal deadline unlessTrueFellow Property Tax, LLC has expressly undertaken that responsibility undera separate written client agreement.
Descriptions of insurance strategies, insurance markets,coverage types, risk-management techniques, claims services, or insuranceprograms appearing on the Website are general in nature. Insurance coverage issubject to the terms, conditions, exclusions, limitations, underwritingrequirements, and availability established by the applicable insurance carrierand policy.
Nothing on the Website constitutes an insurance binder,insurance policy, commitment to provide coverage, or representation that aparticular type or amount of coverage will be available. Insurance-relatedservices are provided only where and to the extent permitted by applicablelicensing and regulatory requirements. In the event of any conflict betweeninformation appearing on the Website and an actual insurance policy, binder,endorsement, contract, or other governing insurance document, the governinginsurance document controls.
Energy prices and energy markets can be volatile and areaffected by numerous factors beyond TrueFellow’s control. Any energy pricing,market commentary, procurement strategy, hedging discussion, usage analysis,forecasts, or estimated savings presented through the Website are informationalonly unless expressly incorporated into a separate written agreement.
Prices and market conditions may change at any time, and TrueFellowdoes not guarantee that any particular procurement strategy, transaction,timing decision, or energy product will produce a particular financial result.Nothing on the Website constitutes an offer or commitment by an energy supplierto provide electricity, natural gas, or any other commodity.
Any property tax projections, operating assumptions,insurance estimates, energy estimates, valuations, underwriting information, orother financial information made available through the Website should not beconsidered a substitute for independent due diligence. Users are responsiblefor independently verifying information relevant to any proposed acquisition,disposition, financing, investment, or business transaction.
TrueFellow does not warrant that estimates or assumptionsdeveloped for underwriting purposes will equal future actual results.
Submitting an inquiry, booking a consultation, sending an email,submitting property information, completing a form, or otherwise contactingTrueFellow through the Website does not create a client relationship orobligate TrueFellow to provide services.
You should not assume that TrueFellow is representing your interestsunless and until a written agreement establishing the scope and terms of theengagement has been executed by the appropriate parties.
TrueFellow may make clients and prospective clients aware ofservices offered by other TrueFellow affiliated companies when we believe thoseservices may be relevant to their business or properties. The provision ofservices by one TrueFellow entity does not automatically create an engagementwith any other TrueFellow entity.
For example, engaging TrueFellow Property Tax, LLC does notconstitute an engagement of TrueFellow Insurance Services, LLC or TrueFellowEnergy, LLC, and vice versa. Each service relationship is subject to theapplicable written agreement, scope of services, compensation arrangement,licensing requirements, and other terms established between the client and theTrueFellow entity providing the particular service.
No TrueFellow entity has authority to bind anotherTrueFellow entity to a professional engagement unless expressly authorized todo so in writing.
You represent that information you submit through theWebsite is accurate to the best of your knowledge and that you have authorityto provide it. You should not submit highly sensitive, confidential,privileged, or proprietary information through general Website forms unlessspecifically requested by TrueFellow through an appropriate secure method.
By submitting information through the Website, you authorizeTrueFellow Holding to route or share that information with the appropriateTrueFellow affiliated company based on the nature of your inquiry or theservices requested, subject to applicable law and our Privacy Policy.
Unless otherwise indicated, the Website and its contents,including text, graphics, logos, trademarks, service marks, photographs,illustrations, designs, layouts, reports, methodologies, presentations, data,software, and other materials, are owned by or licensed to TrueFellow and areprotected by applicable intellectual property laws.
The TrueFellow name, TrueFellow Property Tax, TrueFellowInsurance Services, TrueFellow Energy, related logos, and associated brandingmay be trademarks or service marks of TrueFellow or its affiliates. You mayaccess and use Website content solely for legitimate internal informationalpurposes.
· You may not reproduce, distribute, republish,sell, license, modify, publicly display, create derivative works from,commercially exploit, scrape, systematically download, or otherwise usesubstantial portions of Website content without prior written permission.
You agree to use the Website only for lawful purposes.
· Do not attempt to gain unauthorized access tothe Website, its servers, databases, networks, or systems.
· Do not interfere with the operation or securityof the Website or introduce viruses, malware, malicious code, or other harmfultechnology.
· Do not use automated systems, bots, scrapers,crawlers, or similar technologies to extract substantial quantities of Websiteinformation without written permission.
· Do not misrepresent your identity oraffiliation, circumvent Website security measures, infringe third-party rights,or use the Website in violation of applicable law.
The Website may contain links to websites, platforms,resources, or services operated by third parties. Such links are provided forconvenience only. TrueFellow does not control and is not responsible for theavailability, security, content, privacy practices, accuracy, products, orservices of third-party websites. The inclusion of a link does not necessarilyconstitute endorsement.
TrueFellow attempts to provide useful and accurate informationbut does not warrant that Website information will always be complete,accurate, current, or free from errors. Information may become outdated becauseof changes in laws, regulations, tax policies, assessment procedures, insurancemarkets, energy markets, economic conditions, or other circumstances.
We may modify, remove, suspend, or discontinue any portionof the Website at any time without notice and do not guarantee that the Websitewill always be available, uninterrupted, secure, or free from technical errorsor harmful components.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THEWEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, AND SERVICES MADE AVAILABLETHROUGH THE WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIESOF ANY KIND, EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEFELLOW DISCLAIMSALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, ANDRELIABILITY. TRUEFELLOW DOES NOT WARRANT THAT USE OF THE WEBSITE WILL PRODUCEANY PARTICULAR BUSINESS, FINANCIAL, TAX, INSURANCE, ENERGY, INVESTMENT, OROTHER RESULT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRUEFELLOWAND ITS AFFILIATES, OWNERS, MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES,REPRESENTATIVES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLEFOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVEDAMAGES ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TOACCESS OR USE, THE WEBSITE.
THIS INCLUDES DAMAGES ARISING FROM LOST PROFITS, LOSTREVENUE, LOST DATA, BUSINESS INTERRUPTION, LOST OPPORTUNITIES, PROPERTY TAXDECISIONS, INSURANCE DECISIONS, ENERGY PROCUREMENT DECISIONS, INVESTMENTDECISIONS, OR RELIANCE UPON INFORMATION CONTAINED ON THE WEBSITE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEFELLOW’SAGGREGATE LIABILITY ARISING SOLELY FROM YOUR USE OF THE WEBSITE WILL NOT EXCEED$100. These limitations apply only to claims arising from use of the Websiteand do not alter liability provisions contained in any separate writtenprofessional services agreement.
To the extent permitted by applicable law, you agree toindemnify, defend, and hold harmless TrueFellow and its affiliates, owners,members, officers, directors, employees, representatives, agents, contractors,and service providers from claims, liabilities, damages, losses, costs, andexpenses, including reasonable attorneys’ fees, arising from or relating toyour unlawful or unauthorized use of the Website, violation of these Terms,information or materials you submit, infringement of third-party rights, orfraudulent or intentionally wrongful conduct associated with your use of theWebsite.
Your use of the Website may involve the collection andprocessing of personal information. TrueFellow’s collection and use of personalinformation is governed by its Privacy Policy, which should be read togetherwith these Terms.
When you contact TrueFellow electronically, you consent toreceive communications from us electronically in response to your inquiry.Where permitted by law and subject to applicable consent requirements,TrueFellow may also provide information regarding its services, publications,market updates, or other business communications. You may unsubscribe frommarketing communications using the method provided in those communications.
If you believe material appearing on the Website infringesyour intellectual property rights, please contact TrueFellow and providesufficient information to allow us to evaluate the matter, includingidentification of the material at issue and the basis for your claim.
TrueFellow may modify these Terms from time to time. Whenmaterial changes are made, we may update the Effective Date appearing at thebeginning of these Terms. Your continued use of the Website following publicationof revised Terms constitutes acceptance of the revised Terms to the extentpermitted by applicable law.
These Terms and any dispute arising from use of the Websitewill be governed by the laws of the State of Texas, without regard toconflict-of-law principles. To the extent a dispute relating solely to use ofthe Website is subject to judicial resolution, the parties consent to thejurisdiction of the appropriate state and federal courts located in Texas,subject to applicable law.
Nothing in this section modifies any governing-law,dispute-resolution, venue, or arbitration provision contained in a separatewritten agreement between a TrueFellow entity and a client, vendor, businesspartner, or other party.
If any provision of these Terms is determined to be invalid,illegal, or unenforceable, the remaining provisions will remain in full forceand effect to the maximum extent permitted by law.
TrueFellow’s failure to enforce any provision of these Termsdoes not constitute a waiver of that provision or of the right to enforce itlater.
These Terms, together with our Privacy Policy and any otherlegal notices expressly incorporated herein, constitute the agreement betweenyou and TrueFellow regarding use of the Website. These Terms do not replace,amend, or supersede any separately executed professional services agreement,engagement letter, brokerage agreement, consulting agreement, confidentialityagreement, or other written agreement.
If there is a conflict between these Terms and a separatelyexecuted agreement regarding professional services, the separately executedagreement controls with respect to those services.
Questions concerning these Terms and Conditions may bedirected to:
TrueFellow Holding Company, LLC
Website: www.truefellow.com
Email: frankslaughter@truefellow.com
Telephone: 214.507.3447
This document is a business draft and should be reviewed by qualified legal counsel before publication. Counsel should confirm, at minimum:
· The accuracy of the entity descriptions and which entity actually provides each service.
· Insurance licensing disclosures and any state-specific insurance advertising requirements.
· The Texas governing-law and venue provision and the $100 Website liability cap.
· Whether arbitration, class-action waiver, or additional dispute-resolution language should be added.
· Any state-specific property tax or energy regulatory disclosures required by the jurisdictions in which services are marketed.
TrueFellow partners with commercial real estate owners and operators to help manage property taxes, energy procurement, and risk.
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